Our Services
FINANCING
Solar Financing Made Easy
We understand that investing in solar is a significant decision for homeowners, and to ease the financial aspect, we offer flexible financing solutions. By collaborating with more than one financial partner, we empower you with a variety of options tailored to your specific needs. Whether it’s low-interest rates, flexible repayment terms, or special financing programs, our partnerships ensure that each homeowner can find a financing plan that aligns with their budget and preferences. We’re dedicated to making high-quality solar and battery storage accessible to all of Rhode Island.
Local, Solar Friendly Solutions
We’re proud to partner with several financing companies, including a local New England Bank to bring low, fixed-interest financing options to our customers. Whether you need to finance your entire project or just a portion of it, we’re happy to help guide you through the financing process. Pre-approval is fast and easy!
FAQS
Frequently Asked Questions
General Service FAQs
Will Newport Solar fix my system if it breaks?
Yes. If we installed your solar system, our service team will take care of any issues that arise. We stand behind every project with our 5-Year Hassle-Free Warranty, which covers parts, labor, and workmanship. Whether it’s a monitoring issue, inverter error, or hardware problem, our Rhode Island based team will diagnose and resolve it quickly, without the runaround. For full details on what our warranty includes, visit Our Guarantee page.
Why doesn’t my solar system work during a power outage?
Yes. If we installed your solar system, our service team will take care of any issues that arise. We stand behind every project with our 5-Year Hassle-Free Warranty, which covers parts, labor, and workmanship. Whether it’s a monitoring issue, inverter error, or hardware problem, our Rhode Island based team will diagnose and resolve it quickly, without the runaround. For full details on what our warranty includes, visit Our Guarantee page.
Do I need to clear snow off my panels in the winter?
In most cases, we recommend letting the snow melt naturally. Solar panels are made of smooth glass and dark materials, which help absorb sunlight and speed up melting. We also install our systems at angles that encourage snow to slide off without intervention. We size every system with Rhode Island’s winter conditions in mind, so you can lose a few days of production without affecting your yearly savings. Attempting to manually remove snow can be dangerous and risks damaging the panels. However, if there’s an unusually heavy snowfall, clearing the area beneath or around the panels, like roof edges or the ground under ground mounts, can help snow shed more easily.
Do I need to clean dust or pollen from my panels?
Most of the time, no. Light rain is usually enough to keep your panels clean. However, if there’s a prolonged dry spell or noticeable buildup of pollen, bird droppings, or dust, a gentle rinse with a hose can help. Never use harsh chemicals or abrasive tools, and never step or lean on the panels. If you’re unsure or uncomfortable, contact our team, we’re happy to walk you through safe maintenance practices.
Warranty FAQs
What warranties does Newport Solar provide?
Every system we install includes a comprehensive 5-Year Warranty that covers installation workmanship, parts and labor, and roof penetrations. We also include a 2-Year Production Guarantee to ensure your system performs as expected.
What does your 5-Year Warranty cover?
Our warranty covers three key areas:
• Workmanship: We guarantee that your system will be installed according to industry standards, local codes, and manufacturer guidelines. If an issue arises due to how the system was installed, we’ll fix it.
• Parts and Labor: We warrant that major system components like panels, inverters, racking, and monitoring will remain functional for five years. If a covered component fails, we’ll repair or replace it and cover the associated labor costs. Batteries are excluded if the manufacturer is no longer in business.
• Roof Penetrations: We cover any roof leaks that occur within three inches of our mounting points. If a leak is caused by our work, we’ll repair the damage and any resulting property damage. This warranty excludes issues caused by preexisting roof conditions or unrelated roof work.
What is the 2-Year Production Guarantee?
We guarantee your system will produce at least 85% of the projected annual energy shown in your final proposal over the first two years. If it falls short, we’ll compensate you based on the difference, using current electricity rates. To stay eligible, the system must remain connected to the internet with monitoring enabled, and no changes can be made that increase shading or alter system conditions.
Do you provide system support?
Yes. We include five years of phone and email support for questions about monitoring, system performance, and troubleshooting. On-site visits not covered under warranty are billed separately.
Battery FAQs
What can my battery power during an outage?
Your battery is designed to keep essential circuits running when the grid goes down. This often includes lights, refrigeration, internet routers, sump pumps, and other mission-critical loads. We work with you during system design to select the appropriate backup panel configuration. Large appliances like central AC units or electric ranges are typically excluded unless a second battery is installed.
How long will my battery last during an outage?
Backup duration depends on your usage and the battery size. On average, a single battery can run essential loads for 8 to 12 hours. With solar panels, your battery can recharge during the day and extend outage coverage indefinitely, weather permitting. We size systems based on your priorities and provide guidance on how to manage consumption during outages.
Will my battery reduce my electric bill?
Yes, but how much depends on your utility rate and whether you participate in available incentive programs. In Rhode Island, batteries primarily provide value through backup power. However, Rhode Island Energy offers the ConnectedSolutions program, which pays homeowners to allow limited battery use during peak grid demand events, typically in the summer. Participating can generate hundreds of dollars per year in incentives and improve your battery’s overall return on investment. Your battery will still provide backup protection and charge from solar energy when the grid is stable. Newport Solar can help you enroll in ConnectedSolutions if your battery is eligible.