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Tesla Powerwall Service Guide
Keep Your Battery Backup Running Smoothly
At Newport Solar, we want your Tesla Powerwall to work reliably for years. Many issues, especially connectivity and gateway-related, can be resolved at home without a service call. Follow this guide to troubleshoot your Powerwall system efficiently and avoid unnecessary visits.
Step 1: Check for Common Connectivity Changes
Before proceeding, ensure none of the following have occurred:
- You moved or unplugged the Powerwall gateway
- Your Wi-Fi router was replaced, relocated, or its password changed
- You switched Internet Service Providers or your internet is down
Step 2: Reconnect via the Tesla App
Easily reconnect your Powerwall using the Tesla app:
- Open or install the Tesla app and log in with your credentials.
- Tap the Energy tab—your Powerwall status is visible.
- If a “not connected” alert appears, select Configure Wi-Fi and re-enter your network details.
Connecting Powerwall to Wi-Fi, Solar Emporium+3RevoluSun+3Tesla Energy Library+3, Tesla+3Tesla+3Tesla+3
Step 3: Power Cycle the Powerwall & Gateway
If reconnection fails, a full reset may be needed:
- Switch the Powerwall to Off using the side toggle.
- Turn off the AC breaker labeled Powerwall.
- Turn off the AC breaker for the Powerwall Gateway.
- Wait at least 1 minute.
- Turn back on the Gateway breaker.
- Turn on the Powerwall breaker.
- Switch the Powerwall back On.
This safe sequence reboots both the battery and communications system.
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Additional Troubleshooting Tips
These are the most common issues homeowners experience:
- Powerwall Not Reporting (No Data in App)
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Try reconnecting via the app or resetting the gateway. - Blinking Lights on Powerwall Indicator
Blinking indicates charging/discharging; flashing signals a fault. - “Open Breaker” Alert on App
Check if the Powerwall breaker is accidentally switched off and follow the alert instructions. - Connectivity Issues (No Wi-Fi or Ethernet)
Consider using cellular backup or a Wi-Fi extender for reliable connectivity.
Best Practices
- Log in to the Tesla app regularly to monitor status and production.
- Keep your gateway switched ON so your system stays connected. RevoluSunReddit
- Avoid DIY repairs—unqualified handling can void warranty or cause harm.
- Know when to call Newport Solar:
- If issues persist after these steps
- You see repeated fault alerts or loss of backup generation
Need More Help?
Tesla Powerwall Support: 1-877-961-7652 (Powerwall option 2)
Tesla Powerwall Troubleshooting Guide: Tesla Support / Powerwall Troubleshooting, Tesla+5Tesla+5Tesla+5
On-Site Service
If Tesla Support confirms a hardware issue requiring local intervention, contact Newport Solar.
We’ll schedule a visit by our licensed technicians. Please note: if the issue is due to changed internet settings or homeowner actions, warranty does not apply, and a minimum service fee will apply.